Terms and Conditions of use our website

Unified Representatives LLC

Effective Date: 7/1/26

These Website Terms of Use ("Terms of Use") govern your access to and use of the websites, webpages, and online registration and event pages operated by or on behalf of Unified Representatives LLC ("Company," "we," "us," or "our") (collectively, the "Site"). By accessing or using the Site, you agree to be bound by these Terms of Use. If you do not agree, do not use the Site.

Purchases of training programs and related services made through the Site are additionally governed by the Company's Terms and Conditions and Refund Policy, which are incorporated by reference. In the event of a conflict between these Terms of Use and the Terms and Conditions with respect to a purchase, the Terms and Conditions control.

1. Eligibility

The Site is intended for users who are at least eighteen (18) years of age. By using the Site, you represent that you meet this requirement.

2. Changes to These Terms of Use

We may revise these Terms of Use at any time by posting an updated version on the Site with a revised effective date. Your continued use of the Site after any revision constitutes acceptance of the revised Terms of Use.

3. Permitted Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to:

(a) use the Site in any way that violates any applicable law or regulation; (b) attempt to gain unauthorized access to the Site, its servers, or any connected systems or data; (c) use any robot, spider, scraper, or other automated means to access the Site or extract its content without our prior written consent; (d) introduce viruses, malware, or other harmful code; (e) interfere with or disrupt the operation of the Site or the servers or networks that host it; (f) impersonate any person or entity, or misrepresent your affiliation with any person or entity; (g) submit false, misleading, or fraudulent registration or payment information; or (h) frame, mirror, or copy any portion of the Site without our prior written consent.

We reserve the right to suspend or terminate your access to the Site, without notice, for any conduct that we believe violates these Terms of Use or is otherwise harmful to the Company or other users.

4. Registrations, Accounts, and Communications

Certain features of the Site, such as event registration, may require you to provide information about yourself. You agree that all information you provide is accurate, current, and complete, and that you will keep it up to date. You are responsible for maintaining the confidentiality of any credentials associated with your registration and for all activity that occurs under them. By providing your contact information, you consent to receive transactional communications from us related to your registrations, such as confirmations, receipts, schedule changes, and program logistics.

5. Intellectual Property

The Site and all of its content — including text, graphics, logos, images, course descriptions, page designs, and software — are the property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use. No other rights are granted. The Company's name, logo, and program names may not be used without our prior written consent.

6. User Submissions

If you submit feedback, testimonials, suggestions, or other content to us through the Site ("Submissions"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, and display such Submissions in connection with our business, and you represent that you have the right to grant that license. We are under no obligation to use or retain any Submission. Do not submit confidential or proprietary information through the Site.

7. Third-Party Services and Links

The Site may contain links to, or be integrated with, third-party websites and services, including event management and payment processing platforms. These third parties operate under their own terms and privacy policies, which we do not control and for which we are not responsible. Payment card information submitted in connection with a purchase is collected and processed by our third-party payment processor, not by the Company. Your use of any third-party website or service is at your own risk.

8. Disclaimer of Warranties

THE SITE AND ALL CONTENT ON THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY CONTENT ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT. INFORMATION ON THE SITE, INCLUDING COURSE DESCRIPTIONS, SCHEDULES, AND PRICING, IS SUBJECT TO CHANGE WITHOUT NOTICE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). THIS SECTION DOES NOT LIMIT ANY LIABILITY OR REMEDY SET FORTH IN THE COMPANY'S TERMS AND CONDITIONS WITH RESPECT TO PURCHASED SERVICES.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, managers, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Site, your Submissions, or your violation of these Terms of Use or any applicable law.

11. Copyright Complaints

If you believe that content on the Site infringes your copyright, please send a written notice to the contact address in Section 14 that includes: identification of the copyrighted work claimed to be infringed; identification and location of the allegedly infringing material; your name, address, telephone number, and email address; a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and your physical or electronic signature.

12. Governing Law and Venue

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms of Use or the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of such courts.

13. General

If any provision of these Terms of Use is held invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver. These Terms of Use, together with the Privacy Policy and — for purchases — the Terms and Conditions and Refund Policy, constitute the entire agreement between you and the Company regarding use of the Site.

14. Contact

Unified Representatives LLC

9170 E Bahia Dr.

Suite 105

Scottsdale, AZ 85260

Email: hello@unifiedrep.com

Phone: 949-848-5191

Privacy

Unified Representatives LLC

Effective Date: 7/1/26

This Privacy Policy describes how Unified Representatives LLC ("Company," "we," "us," or "our") collects, uses, and shares personal information when you visit our websites and online registration and event pages (collectively, the "Site"), register for our training programs, or otherwise interact with us. By using the Site or registering for our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide directly. When you register for a training program, contact us, or otherwise interact with the Site, we may collect:

(a) identity and contact information, such as your name, email address, phone number, mailing address, company name, and job title; (b) registration details, such as the programs you register for, dietary or accessibility accommodations you request, and information about substitute or additional attendees you provide; (c) transaction information, such as the amount paid, the date of purchase, and order confirmation numbers; and (d) communications, such as emails, refund requests, feedback, and survey responses.

Payment information. Payment card details are collected and processed directly by our third-party payment processor. We do not receive or store your full payment card number. We receive only limited transaction details, such as confirmation of payment, the amount, and the last four digits of the card used.

Information collected automatically. When you use the Site, we and our service providers may automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device type, operating system, referring pages, pages viewed, and the dates and times of your visits. This information helps us operate, secure, and improve the Site.

Information from third parties. We may receive information about you from the event management and payment platforms we use to run our programs, and from your employer or a colleague if they register you for a program on your behalf.

2. How We Use Information

We use personal information to:

(a) process registrations and payments and deliver the training programs and services you purchase; (b) communicate with you about your registrations, including confirmations, receipts, schedule or venue changes, and program logistics; (c) administer certifications, attendance records, and program completion; (d) respond to your inquiries, refund requests, and support needs; (e) send marketing communications about upcoming programs and services, where permitted by law (you may opt out at any time as described in Section 6); (f) operate, maintain, secure, and improve the Site and our services; (g) prevent, detect, and address fraud, unauthorized activity, and violations of our terms; and (h) comply with legal, tax, accounting, and regulatory obligations.

3. How We Share Information

We do not sell your personal information. We share personal information only in the following circumstances:

(a) Service providers. With third parties that perform services on our behalf, such as event management platforms, payment processors, email and communication providers, and website hosting and analytics providers, in each case only as needed to perform their functions. (b) Program delivery. With instructors, venues, and program partners as reasonably necessary to deliver a training program you registered for (for example, attendance rosters and accommodation requests). (c) Your employer or sponsor. If your registration was purchased by your employer or another sponsoring party, we may share registration, attendance, and completion information with that party. (d) Legal compliance and protection. When required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of the Company, our participants, or others. (e) Business transfers. In connection with a merger, acquisition, financing, or sale of all or a portion of our business or assets, subject to reasonable confidentiality protections.

4. Cookies and Analytics

The Site uses cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors use the Site. We may use third-party analytics services that collect information about Site usage through their own cookies. Most browsers allow you to refuse or delete cookies through your browser settings; if you disable cookies, some features of the Site may not function properly.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including maintaining registration, certification, and transaction records; complying with legal, tax, and accounting obligations; resolving disputes; and enforcing our agreements. When personal information is no longer needed, we delete or de-identify it in accordance with our record-keeping practices.

6. Your Choices

Marketing emails. You may opt out of marketing emails at any time by using the unsubscribe link included in each message or by contacting us at the address in Section 11. Even if you opt out of marketing, we will continue to send transactional messages related to your registrations.

Access, correction, and deletion. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the address in Section 11. We will respond to verifiable requests within a reasonable time and in accordance with applicable law. Please note that we may need to retain certain information as required by law or for legitimate business purposes, such as completed transaction records.

State privacy rights. Depending on your state of residence, you may have additional rights under applicable state privacy laws, such as the right to know the categories of personal information we collect, the right to correct or delete personal information, and the right to opt out of certain processing. To exercise any right available to you, contact us using the information in Section 11. We will not discriminate against you for exercising your privacy rights.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Site and our services are intended for adults and are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen (13). If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Websites and Services

The Site may link to or integrate with third-party websites and services, including event management and payment platforms, that operate under their own privacy policies. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before providing personal information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a revised effective date, and, where required by law, provide additional notice. Your continued use of the Site after an update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the choices described above, contact us at:

Unified Representatives LLC

Attn: Privacy

9170 E Bahia Dr.

Suite 105

Scottsdale, AZ 85260

Email: hello@unifiedrep.com

Phone: 949-848-5191

Terms and Conditions

Unified Representatives LLC

Effective Date: 7/1/26

These Terms and Conditions ("Terms") govern the registration for, purchase of, and participation in training programs and related services (collectively, the "Services") offered by Unified Representatives LLC, an Arizona limited liability company ("Company," "we," "us," or "our"). By registering for any training program, submitting payment, or otherwise using the Services, you ("Registrant," "Participant," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Services

The Company provides professional training, instruction, certification programs, and related educational services. Course descriptions, schedules, locations, durations, and fees are set forth on the applicable event registration page and are incorporated into these Terms by reference. The Company reserves the right to modify course content, materials, instructors, schedules, and delivery format at its sole discretion, provided that any such modification does not materially diminish the substance of the training purchased.

2. Registration and Eligibility

Registration is complete only upon (a) submission of a completed registration through our event registration platform, and (b) receipt by the Company of payment in full. The Company reserves the right to decline or cancel any registration at its sole discretion, in which case any amounts paid for the declined or cancelled registration will be refunded in full. Registrants must be at least eighteen (18) years of age. By registering on behalf of another individual or an organization, you represent and warrant that you are authorized to bind that individual or organization to these Terms.

3. Fees and Payment Terms

3.1 Payment in Full. All fees are due and payable in full at the time of registration, in U.S. dollars, unless otherwise agreed in writing by the Company. A seat in any training program is not reserved or guaranteed until payment has been received and confirmed.

3.2 Payment Processing. Payments are processed through a third-party payment processor. By submitting payment, you authorize the Company and its payment processor to charge the payment method you provide for the total amount of your registration, including any applicable taxes and fees. You represent and warrant that you are authorized to use the payment method provided.

3.3 Taxes. Fees are exclusive of any applicable sales, use, excise, or similar taxes unless otherwise stated. You are responsible for any such taxes, other than taxes based on the Company's income.

3.4 Pricing Errors. The Company reserves the right to correct pricing errors. If a pricing error is discovered after payment, the Company will notify you and offer the option to pay the corrected price or receive a full refund.

3.5 Chargebacks. You agree to contact the Company to resolve any billing dispute before initiating a chargeback with your financial institution. Initiating a chargeback for a valid, non-refundable charge constitutes a breach of these Terms, and the Company reserves the right to suspend participation and pursue recovery of amounts owed, including reasonable costs of collection.

4. Cancellations by Registrant; Refunds

4.1 Full Refund Window. You may cancel your registration and receive a full refund of all fees paid, provided that written notice of cancellation is received by the Company no later than seven (7) calendar days prior to the first scheduled day of the training program.

4.2 Late Cancellations. Cancellations received less than seven (7) calendar days prior to the first scheduled day of the training program are not eligible for a refund. Failure to attend a training program ("no-show") without timely cancellation will result in forfeiture of all fees paid.

4.3 Method of Cancellation. All cancellation requests must be submitted in writing to the Company at the contact address set forth in Section 15. The effective date of cancellation is the date the Company receives the written notice.

4.4 Refund Processing. Approved refunds will be issued to the original payment method within a commercially reasonable period, typically ten (10) business days from approval.

5. Substitutions and Transfers

5.1 Substitution of Participant. You may substitute another qualified individual in your place at no additional charge, provided that written notice identifying the substitute is received by the Company at least forty-eight (48) hours prior to the first scheduled day of the training program. The substitute participant will be bound by these Terms.

5.2 Transfer to a Later Session. You may transfer your registration to a later scheduled session of the same training program, subject to seat availability, provided that written notice is received by the Company at least forty-eight (48) hours prior to the first scheduled day of the originally registered program. Each registration may be transferred no more than once unless otherwise approved by the Company in writing. A transferred registration that is subsequently cancelled is subject to the cancellation terms in Section 4, measured against the rescheduled session date.

6. Cancellations, Rescheduling, or Changes by the Company

The Company reserves the right to cancel, reschedule, or relocate any training program, including without limitation due to insufficient enrollment, instructor unavailability, venue issues, or circumstances beyond the Company's reasonable control. In the event the Company cancels or reschedules a training program, the Company will notify registrants as promptly as practicable, and each affected registrant may elect, at their sole option, either (a) a full refund of all fees paid, or (b) a transfer of the registration to a future session of the same or a comparable training program at no additional charge. THE COMPANY'S LIABILITY FOR ANY CANCELLATION, RESCHEDULING, OR RELOCATION IS LIMITED TO THE REMEDIES SET FORTH IN THIS SECTION, AND THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY TRAVEL, LODGING, OR OTHER COSTS OR EXPENSES INCURRED BY REGISTRANTS.

7. Certification

Where a training program includes a certification component, issuance of any certification is contingent upon the participant's satisfactory completion of the program requirements, including attendance, participation, and any required assessments, as determined by the Company in its sole discretion. Payment of fees does not guarantee certification. Certifications are issued to the individual participant, are non-transferable, and remain subject to any renewal, continuing education, or revocation policies communicated by the Company or the applicable certifying body.

8. Intellectual Property

All course materials, curricula, handouts, presentations, recordings, software, and other content provided in connection with the Services (collectively, "Materials") are and remain the exclusive property of the Company or its licensors and are protected by copyright and other intellectual property laws. Participants are granted a limited, non-exclusive, non-transferable license to use the Materials solely for their own internal, non-commercial educational purposes. Participants may not copy, distribute, sell, publish, record, or create derivative works from the Materials, in whole or in part, without the prior written consent of the Company. No recording (audio, video, or photographic) of any training session is permitted without the Company's prior written consent.

9. Participant Conduct

Participants are expected to conduct themselves in a professional and respectful manner at all times. The Company reserves the right to refuse admission to, or remove from, any training program any individual whose conduct is, in the Company's reasonable judgment, disruptive, unsafe, unlawful, or otherwise detrimental to the program or other participants, without refund. Participants must comply with all rules, policies, and safety requirements of the Company and of any venue at which a training program is held.

10. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT PARTICIPATION IN ANY TRAINING PROGRAM WILL RESULT IN ANY PARTICULAR OUTCOME, QUALIFICATION, BUSINESS RESULT, OR LEVEL OF PROFICIENCY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL THE COMPANY, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, INSTRUCTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE REGISTRANT FOR THE TRAINING PROGRAM GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, managers, officers, employees, instructors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) your negligence or willful misconduct, or (c) your violation of any applicable law or the rights of any third party in connection with your participation in the Services.

13. Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including without limitation acts of God, natural disasters, epidemics or pandemics, government actions, labor disputes, utility or telecommunications failures, venue closures, or travel restrictions. If a force majeure event prevents the delivery of a training program, the remedies set forth in Section 6 shall apply.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, and the parties consent to the personal jurisdiction of such courts. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY SUCH DISPUTE.

15. Notices and Contact Information

All notices, cancellation requests, substitution requests, and other communications under these Terms must be submitted in writing to:

Unified Representatives LLC

9170 E Bahia Dr

Scottsdale, AZ 85260

Email: hello@unifiedrep.com

Phone: 949-848-5191

16. General Provisions

16.1 Entire Agreement. These Terms, together with the applicable event registration page, constitute the entire agreement between you and the Company with respect to the Services and supersede all prior or contemporaneous understandings.

16.2 Amendments. The Company reserves the right to update these Terms from time to time. The version of the Terms in effect at the time of your registration governs that registration.

16.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 No Waiver. The Company's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.5 Assignment. You may not assign your rights or obligations under these Terms without the Company's prior written consent, except as expressly permitted under Section 5. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.6 Privacy. Personal information collected in connection with registration and payment is used to administer the Services and process transactions and is handled in accordance with the Company's privacy practices and applicable law.

By completing registration and submitting payment, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Refund Policy

Unified Representatives LLC

Effective Date: 7/1/26

This Refund Policy ("Policy") supplements the Terms and Conditions of Unified Representatives LLC ("Company," "we," "us," or "our") and governs refunds of fees paid for training programs and related services (the "Services"). In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall control. By registering for any training program, you agree to this Policy.

1. Refund Eligibility

1.1 Cancellation by Registrant — Full Refund. A registrant who cancels a registration in writing no later than seven (7) calendar days prior to the first scheduled day of the training program is eligible for a full refund of all fees paid.

1.2 Late Cancellation — No Refund. Cancellations received less than seven (7) calendar days prior to the first scheduled day of the training program are not eligible for a refund. In lieu of cancellation, registrants within this window may request a substitution or a one-time transfer to a later session in accordance with the Terms and Conditions.

1.3 Non-Attendance. Failure to attend a training program without a timely written cancellation ("no-show") results in forfeiture of all fees paid and is not eligible for a refund, credit, or transfer.

1.4 Cancellation or Rescheduling by the Company. If the Company cancels, materially reschedules, or relocates a training program for any reason, each affected registrant may elect either (a) a full refund of all fees paid, or (b) a transfer to a future session of the same or a comparable program at no additional charge. Refunds under this Section are not subject to the seven (7) day cutoff and will be initiated by the Company without a formal request if the registrant elects a refund.

1.5 Discretionary Exceptions. The Company may, in its sole discretion and on a case-by-case basis, grant a full or partial refund, credit, or transfer outside the terms of this Policy in circumstances such as documented medical emergency, bereavement, or other extraordinary hardship. Any such exception is a one-time accommodation and does not modify this Policy or create any entitlement to future exceptions. Supporting documentation may be required.

1.6 Non-Refundable Items. Except as expressly provided in this Policy, all fees are non-refundable. Travel, lodging, meal, and other expenses incurred by a registrant in connection with a training program are the sole responsibility of the registrant and are not reimbursable by the Company under any circumstances.

2. Procedure for Requesting a Refund

2.1 Written Request Required. All refund requests must be submitted in writing to the Company at the contact address in Section 6. Verbal requests, requests made to instructors or venue staff, and requests submitted through social media are not valid.

2.2 Required Information. To be processed, a refund request must include:

(a) the registrant's full name and the name of the participant, if different; (b) the registration or order confirmation number; (c) the name and scheduled date(s) of the training program; (d) the email address used at registration; (e) the amount paid and the last four digits of the payment card or other payment identifier; and (f) the reason for the request, including any documentation supporting a discretionary exception under Section 1.5.

2.3 Effective Date of Request. A refund request is effective on the date the complete written request is received by the Company. Incomplete requests will be returned for completion, and the effective date will be the date the completed request is received. Registrants are responsible for retaining proof of submission.

3. Procedure for Reviewing and Approving a Refund

3.1 Acknowledgment. The Company will acknowledge receipt of a refund request in writing within three (3) business days of receipt.

3.2 Review. The Company will review each request against the eligibility criteria in Section 1, the registration record, the payment record, and any supporting documentation submitted. The Company may contact the registrant for additional information; response delays by the registrant will extend the review period accordingly.

3.3 Decision. The Company will issue a written decision — approved, approved in part, or denied — within ten (10) business days of receipt of a complete request. The decision notice will state the amount approved for refund, if any, and the expected method and timing of payment, or the reason for denial.

3.4 Reconsideration. A registrant may request reconsideration of a denied request one (1) time by submitting additional information or documentation in writing within fourteen (14) calendar days of the denial. The Company's decision on reconsideration is final.

4. Procedure for Issuing a Refund

4.1 Method of Refund. Approved refunds are issued to the original payment method used at registration. Refunds cannot be issued to a different card, account, or payee except where the original payment method is closed or otherwise unavailable, in which case the Company will coordinate an alternative method (such as a check payable to the original payer) upon reasonable verification.

4.2 Timing. The Company will initiate approved refunds within ten (10) business days of the approval decision. Once initiated, the time for funds to appear on the registrant's statement depends on the payment processor and the registrant's financial institution, and typically ranges from five (5) to ten (10) additional business days. The Company is not responsible for delays attributable to payment processors or financial institutions.

4.3 Amount. Approved refunds include the fees paid for the affected registration, including any taxes collected on those fees. Third-party costs and any non-refundable processing fees disclosed at checkout, if applicable, are excluded unless the refund results from a cancellation or rescheduling by the Company, in which case the full amount paid will be refunded.

4.4 Confirmation and Records. The Company will send written confirmation when a refund has been initiated, including the amount and the reference or transaction identifier where available. The Company maintains records of all refund requests, decisions, and disbursements in accordance with its record-keeping practices and applicable law.

5. Chargebacks and Payment Disputes

Registrants agree to submit a refund request under this Policy and allow the Company to complete its review before initiating a chargeback or payment dispute with a financial institution. Initiating a chargeback for a charge that is valid under the Terms and Conditions and this Policy constitutes a breach of the Terms and Conditions. The Company reserves the right to contest improper chargebacks, suspend the registrant's participation in current or future programs, and recover amounts owed, including reasonable costs of collection.

6. How to Submit a Refund Request

Refund requests and related correspondence must be sent to:

Unified Representatives LLC 

Attn: Refunds 

2250 S Delaware St

Denver, CO 80223

Email: refunds@unifiedrep.com 

Phone: 949-849-4048

Email is the preferred and fastest method of submission.

7. Changes to This Policy

The Company may update this Policy from time to time. The version of this Policy in effect at the time of your registration governs that registration.